Right to withdraw from agreement without providing a reason

  • According to Act of 30th May 2014 on consumer rights (Polish Office Journal of 2014, pos. 827 as amended), Consumer may withdraw from agreement without providing a reason within 14 days from package pick up date. Consumer should submit a declaration about withdrawal from agreement and return Product to the Shop. In order to submit a declaration about withdrawal from agreement, Consumer may use agreement withdrawal form listed under Terms and Conditions. However, it is not obligatory. Date is considered as kept if Consumer will send declaration about withdrawal in written form on Seller’s address at the latest on the last day of 14-day period. After receiving declaration about withdrawal, Seller will immediately confirm reception by sending information on Consumer’s Internet mail address.
  • Products should be returned in unchanged condition unless the change was necessary within normal management, i.e. Consumer should handle Product while taking into account the necessity of its possible later return. Consumer is responsible for the reduction of value of items that results from using them in a way exceeding the method necessary to state nature, features, and operation of items.
  • Consumer’s right to withdraw from agreement is not granted if the subject of service is non-prefabricated item manufactured according to Consumer’s specifications or used to cater to his individualised needs.
  • Returned Product should be sent within 14 days from withdrawal.
  • Shop executes refund for returned Product immediately (no later than within 14 days) with the reservation of rules described in Section VIII of Terms and Conditions “Reimbursement”.
  • Product return costs burden Consumer if he uses the right to withdraw from sale agreement that results from this Section with the exception of situation, in which the return is carried out due to the inconsistency of delivered Products in relation to Order or in case of damaged Product.


  • In the event of occurrence of circumstances obliging Seller to return prepayment paid by Customer for Seller’s benefit, the said return will be carried out within 14 days. However, Seller can halt refund until Customer presents a proof of sending Product back.
  • Refund of payments done using payment card or online transfer is done to the bank account, from which payment was transferred.
  • Refund of payments done at pick up or when for reasons not attributable to Seller the identification of bank account, from which payment was transferred, is impossible, the refund will be transferred to bank account indicated by Customer after he is called to send number of said bank account. If there is no such possibility, refund will be carried out via postal order.
  • Seller is not responsible for failure to make a refund or its delay if it was caused by Customer providing incorrect personal data (full name and address) or incorrect bank account number.
We are using cookies on our website, by using website you accept this.
I accept